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Last updated: 01-01-2024


Order Status

You will receive an email confirmation once your order has been placed. We will send an email with tracking information once your order is shipped. A link to track your order and expected delivery date will be included when the delivery method allows it. 


Photo fulfillment is through Amazon Photos and includes free shipping. Any shipping fees associated with a return are the responsibility of the purchaser. ​


We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order prior to shipping, please send us an inquiry HERE.


Order Shipment 

We currently ship only in the United-States. For shipping outside of the United States, please send us an inquiry.

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time is usually 5-7 business days. We offer expedited shipping options. ​


You have 30 days from the shipping date to make any return. You will need to pay for your own freight. Before returning any items, please contact us to notify us. We do not provide prepaid return labels, you are responsible for covering shipping costs 

Be aware that return item (s) must be in perfectly good conditions. Damaged, and/or incorrect item (s) must be notified within a window of 3 business days of delivery. Be aware that Erika Balbier Photography reserves the right to solely define and limit, refuse and/or reject returns from customers with the following: An excessive returns history that involves worn, damaged, laundered, missing and potential fraudulent or criminal activity.


Lost Orders 

Erika Balbier Photography is not liable for any return packages that may become lost or stolen in transit. Please make sure to keep proof of postage and/or return tracking number when shipping back your return items. If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on your location and delivery method you choose.


You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

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